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Saturday, February 4, 2017

Solution for the error - "The agent you input has not linked to the current scheme code,please setup it proper" in DOP Finacle

  • Generally in DOP we will open the accounts through agents if the customer opts but now a days when are trying to open the accounts(MIS/TD/NSC/KVP) we are facing the error.
  • The error mentioned is "The agent you input has not linked to the current scheme code,please setup it proper" in DOP Finacle
The error screen shot appears as shown in the below figure
From the above screen shot it is clear when the user trying to open KVP account system is showing the attached error.

Root cause of the above Problem:- 

The above will occur in one of the two following cases mentioned below in detail for the ease of the users in DOP Finacle
Case 1 :- If the said product is not added to the said DSA ID then the system will show the above error screen shot while opening the account

Case 2 :- Also check the field "Fixed commission start date" in the tab commission parameters by invoking the menu HDSAMM inquire function.

Solution for the above Problem :- 

The solution for the above mentioned 2 cases are mentioned below so that users can open the agent accounts without any error.

Case 1 :- If the said product is not added to the said DSA ID then the system will show the above error screen shot while opening the account

Solution :- Check in Products tab whether the said scheme code is added or not if not add the scheme code and try to open the account through agent system will not throw the error.

Case 2 :- Also check the field "Fixed commission start date" in the tab commission parameters by invoking the menu HDSAMM inquire function.

Solution :- Change the filed "Fixed commission start date" in the tab commission parameters by invoking the menu HDSAMM inquire function to current date(i.e., date should not be future date). Then try to open the account through agent system will not throw the error.

Even after rectifying the above steps even if the error occurs then report the same issue to your respective CPC to get the solution from the Infosys HD team.

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